Delivery/ Returns

Free UK Delivery

We offer free UK delivery on all orders over the value of £75.00

Delivery

Your item(s) will be dispatched within 3 working days of cleared payment via our:

  • First Class recorded option £4.99 (1-3 working days)
  • Second Class recorded option £3.99 (3-5 working days)
  • International signed for option (EUROPE) at £14.99 will be posted within 3 working days providing payment has cleared.*covered up to £50

How to cancel an order

If you change your mind about an order please e-mail us at info@bambinosboutiquewales.co.uk quoting your order number. Please note, we can only cancel an order and give you a full refund immediately if the item has not been dispatched – if the item has been dispatched please follow our returns process below. We will confirm your cancellation with an e-mail.

Returns

Once your item/s is received, please check they are correct and report any faults to us via email within 5 days of receipt.

If for any reason you wish to return an item/s for a refund or exchange please contact us via email.

If you wish to return an item/s you must do so within 28 days of receipt of your item/s. Please ensure you enclose the original receipt.

Items returned to us after 28 days will not be refunded or exchanged.

Shipping and handling charges are not refundable.

If delivery was free due to the value of the order and the returned items bring the value of the order below the free delivery threshold, the cost of delivery will be deducted from the refund.

You are entirely responsible for the safe and timely return of your items to us, including any postage costs, insurance, customs and duty charges for international returns, etc.

We do not take responsibility for any additional charges, loss or delays in this process unless we have arranged to have your return collected using our own couriers.

The original delivery charge paid on your order or the cost of returning items to us will only be refunded to you in the case of damaged, faulty or incorrectly supplied items.

To return goods please follow this procedure:

  1. You must email us with return /exchange details. Please do not ring.
  2. Invoice or copy should be in the parcel.
  3. All labels, tags and packing are still attached and intact.
  4. The item has not been worn and is in original condition.
  5. That you pack it neatly and securely for posting. If this is not done so, a £5.00 steaming and pressing charge will incur for each item.
  6. Return postage is the customers’ responsibility.
  7. Reason for return written inside parcel – either too big/too small – wrong size – faulty etc.
  8. When we receive the item we will credit within 14 working days of receipt.
  9. Swimwear items cannot be returned due to their nature.

Faulty Items

We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above returns periods for a refund, store credit or replacement.

All items returned as ‘faulty’ will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy.

The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 14 days.

We can only accept sale or promotional items for exchange or gift certificate only if returned within a 28 day period.

This does not affect your statutory rights.

Returning an item back to us

Please ensure item is returned to us via a traceable service such as ‘insured recorded signed for’ option as it is the CUSTOMERS RESPONSIBILITY to ensure the return reaches us in the condition it was received as stated above. We will not be held responsible for items that are lost in transit.

Returns:

Bambinos’ Boutique Limited
75 St Teilo Street
Pontarddulais
Swansea
SA4 8SS

Please ensure all postage costs have been covered by yourselves as we will not accept any parcels returned without the postage costs being paid.

How long will my refund/exchange take?

Once a returned item is received and we have checked that it meets the above criteria the refund/exchange will process within 14 working days via original payment method. If exchanging items for a different size or different item, an additional postal cost will be incurred.

Stock Availability

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

If it happens that an item sells out we will take it off the website at the earliest opportunity and it may not be made available again.

If items that you order should be out of stock/delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order to make you aware.

If we cannot contact you or receive no response, we will continue to process the remaining items on your order.

If there is an item on our website, but you cannot find your size – please email us at info@bambinosboutiquewales.co.uk and we will be happy to help or have it ordered in for you if possible.

All items are subject to availability.